Delivery Leadership – Business Integration Program
FMI was approached by a UK Platform to help them deliver a complex business integration program to merge multiple businesses. FMI created a custom management team consisting of a Program Lead, Technical Migration Lead, PMO Lead and Implementation Lead to bring the necessary delivery experience and controls, to work alongside a few internal permanent resources and to manage multiple external onshore and offshore software suppliers.
The Challenge
To find and secure the resources with the right level of experience to challenge the suppliers, lead on approach, influence the solution, understand the challenges of the client’s existing business, bring extensive data migration knowledge, bring relevant testing experience and the abilities to drive towards a fixed deadline.
The Solution
Having extensive experience of running data migration successfully within the UK Platform market, FMI has a strong network of trusted resources to call on. The resources were secured and all resources were known quantities having worked with or for FMI in previous engagements. The team was assembled and resource profiles were shared with the client, highlighting the relevant experience and skills which would align with program requirements and accelerate delivery.
Our Client’s Benefit
The team hit the ground running having worked together before, as well as knowing a number of the permanent client resources involved and having worked with the external suppliers involved in previous engagements. The team set up the program governance and controls; worked with the team and external suppliers to define and baseline the scope and requirements; then created a risk-based delivery plan with suppliers and the executive to hit a hard pre-defined deadline. The plan had a complete focus on the clients of the UK Platform putting their interests at the heart of all decision making and ensuring engagement throughout the delivery process.
FMI team ensured the delivery was kept on track through transparency, collaboration between all parties involved and a detailed focus on outcomes. The program successfully delivered to the deadline and there was no negative PR from the Advisor community. A number of the team were retained to ensure a smooth transition and nothing fell between the cracks, and to help the client with other initiatives.
Specialist Resourcing Provision – Sonata Platform SMEs
FMI were approached by a large UK Platform to help them solve a number of post re-platforming challenges. FMI created a team consisting of a number of subject matter experts and a project manager to bring the necessary delivery experience and software expertise, to work alongside a few internal permanent resources and to manage multiple external software suppliers.
The Challenge
To find and secure the resources with the right level of experience to challenge the suppliers, understand how to configure the software solution, understand the client business, industry knowledge in the CASS area and how their custom implementation of the software is set up and used.
The Solution
Having extensive experience of delivering technology successfully within the UK Platform market, the resources were secured and all resources were known quantities having worked with or for FMI in previous engagements. The resource profiles were shared with the client, highlighting the relevant experience and skills which would benefit the solution and accelerate delivery.
Our Client’s Benefit
The solution provided by the external suppliers was challenged and optimised by our SMEs, as well as transferring skills and knowledge to the permanent resources. This approach was achievable, due to the experience and skills of the FMI resources, which helped reduce unnecessary work and finding issues further down the delivery cycle, improving quality and reducing costs. From our experience most project cost increases are hidden in the rework.
Once the solution was defined, FMI team ensured the delivery was kept on track through transparency, collaboration between all parties involved and a detailed focus on outcomes.